There were more great takeaways than I could possibly list here, but one of the most powerful was that we should never judge others, because we have no idea what shaped them until we’ve taken the time to really listen and connect with them. Once we do, it’s almost impossible not to see them in an entirely new, much more empathetic light. ALA was–by a wide margin– the most impactful leadership program I’ve ever taken part in.”
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